This all-day bakery, café and Burmese restaurant opened in January 2022 in the heart of downtown Ojai, and is housed in an historic building on the site of the town’s first bakery. It’s an “everything place” that captures the spirit of Ojai’s farmers and artisans, and is a fun eclectic collaboration amongst friends and family—Zoe, Josh, Baker Kelsey Brito and Chef Saw Naing. Daytime features great coffee and tea from local purveyors, rusti breads and pastries, comforting egg dishes, fresh salads and seasonal sandwiches. Nighttime shifts into an energetic restaurant featuring Burmese fare, as a celebration of Saw’s heritage. Sommelier Emily Johnston curates a list of small production wines focused on grapes farmed in an ecologically-responsible way, alongside the team’s farmers’ market-driven classic cocktails and mocktails, and regional craft beers. Everything is crafted from beautiful ingredients, with the majority coming from within 50 miles, including Zoe and Josh’s 50/50 Farms and other farms focused on soil health.

Servers provides excellent service to all guests, participates in a strong team effort, executes the highest level of hospitality, delegates and maintains a high level of service as set by all management. A server follows The Rustic Canyon’s steps of service.

In addition to the responsibilities of the position the server provides guidance to bussers and runners before, during, and after service.

The Chain of Service:

Each employees’ job function is to contribute to the positive guest experience which is achieved through the chain of service. The guest experience is achieved through the service of food and beverage, and both FOH and BOH of are vital parts of that chain and play important roles in achieving that goal. Contained within each job description is the specific role that job plays in the chain of service. Every hourly employee is part of the chain of service, and participates in the tip pool as payment for their contribution to that chain. Service could not exist without food and the guest experience could not exist without service. Within the chain of service, the server ensures that the guest is properly served food and beverage according to The Rustic Canyon steps of service and consistent with The Rustic Canyon hospitality philosophies. Servers are also responsible for collecting and reporting the tips from the guests for the team, as well as contributing to the financial success of the restaurant through accurate money handling. 

Duties and responsibilities 

As a Server, your job responsibilities include, but are not limited to:

• Advanced knowledge in cocktails and spirits.
• To redirect/follow directions set by any/all management.
• Being able to comfortably describe and recommend menu, wine and beverages to your tables.
• Knowing what allergies pertain to each dish.
• Performing all opening and closing duties
• Accurate cash handling, tip reporting and credit card transactions. 
• Understand break procedures and adhere to them. 
• Understand and execute The Dutchess
•  steps of service.
• Advanced organization skills.
• Proper tableside etiquette that is knowledgeable, unobtrusive, quiet, generous, accurate and kind. 
• Proper kitchen etiquette. (Behind, corner, yes/no chef.)
• Attend meetings as scheduled.
• Stay current with all menus, wine lists, cocktails, checklists. 
• Attend daily pre-shifts. 
• Fully dressed and ready to work at scheduled time.
• Take direction from management and perform additional tasks as assigned.
• Maintain a positive demeanor.
• Assists others to ensure a positive experience for all guests
• To contribute to a strong team effort, and an enjoyable work environment. 

Requirements 

• Ability to follow instructions, and speak, read and write in English. 
• Fundamental understanding of sanitation, cleanliness and personal hygiene. 
• California Food Handler’s card.
• Regular, predictable and reliable attendance.
• Excellent attention to detail.
• Ability to effectively communicate with coworkers verbally.
• Ability to operate all equipment necessary to perform the job.

Physical Demands

• Requires moderate physical effort. Standing, carrying, bending, stretching, stooping, pulling and pushing, lifting of weight up to 50 pounds.

Working Conditions

• Working conditions involve shouting, noise, heat, temperature changes, kitchen elements, odors, moisture, etc. May be required to work additional hours as dictated by the workload and staffing. Must be willing to work evenings, weekends and holidays.

Uniform Requirements:

• Clean non-slip shoes